Print this trip dossier

At Journey Latin America we use cookies to give you the best experience on our website. By continuing to browse, we'll assume that you are happy to receive all cookies on our website.
Find out more

My Enquiry is for
Contact details

Work for us

Work for us

We welcome applicants to join our team from a wide range of backgrounds.  Many of our staff are graduates with good Spanish or Portuguese. Travel trade experience is welcome though not essential.

Product Contracts Assistant

Overview: A fantastic opportunity to join the UK’s leading specialist tour operator for Latin America.

A key role receiving, analyzing and maintaining costs within Journey Latin America’s reservations system (Travel Studio) with close relationships with ground operators across the region and throughout the business.

Accountable to: Product Manager for Product related issues
                            Team Leader for Travel Studio related issues

Responsible for: Accurate and efficient management of ground service product in reservations system

Job Purpose:  To review and provide accurate, coherent, rates and information to the sales and marketing teams in order for them to effectively promote, create, and maximize sales and profitability.


Reservations system
• Maintain reservations system database (Travel Studio) by receiving and reviewing rates and information, before accurately and clearly entering to ensure all sales teams have up-to-date and coherent information to fulfil their role.

• Liaise with Product Managers to ensure suppliers send rates in a coherent way with all relevant information clearly displayed, thus facilitating ease of booking for sales dept.

• Ensure close, constructive liaison with all relevant JLA staff. Attending the rates inbox, calls, efficiently managing requests to make necessary amendments in system or load new product for Sales, Marketing and Product departments.

• Constructive, clear and balanced communication with ground suppliers. Manage JLA’s expectations of ground suppliers regarding timing of contracts, etc.

• Cover for team members as appropriate

Ground services

• Analyse rates and information from suppliers and alert Product Managers to any changes to ensure we get the best rates and most up-to-date information thus allowing the sales teams to be competitive in the market place and increase sales.

• Keep all JLA staff informed on ground services, including rates and operational issues to ensure they have the most relevant information in order to make effective sales and grow the business.

Brochure Production
• Produce costing sheets in collaboration with Product Managers to cost brochure itineraries.


• Regularly interrogate the website for your product area to ensure it is up-to-date with correct pricing and information in order to avoid confusion with sales team and clients.

• Work with the team on development of journey Latin America’s website.

Skills Required:
Attention to detail, excellent communication skills, quick learner, numerate, logical lateral thinker, team player. Good time management and ability to manage priorities to meet set deadlines.

Proficient use of Microsoft Word, Outlook and Excel. Experience with Reservations Systems preferred.

Educated to degree level, travel experience in Latin America and understanding of tour design an advantage (not essential).

Immediate start. Excellent remuneration package
Contract Type: Full time permanent

To apply, please email your CV and covering letter stating your current salary for the attention of: Antonio Vaquero,

London Sales Department   - Tailor-made Holidays and Escorted Group Tours

We’re always happy to hear from people interested in joining our busy London sales team.

Suitably qualified candidates will have a passion for Latin America they are eager to share and be able to demonstrate the following:

  • Excellent  knowledge & extensive  firsthand “in-depth” travel experience in Latin America
  • Previous experience in travel, sales or customer service role
  • Excellent communications skills, both on the phone, face-to-face  and in writing
  • Excellent organisational and computer skills
  • Ability to work as part of an enthusiastic team and on your own initiative
  • Education to degree level or equivalent

If you are keen to work with the UK's number 1 specialist in travel to Latin America, please email your CV and a covering letter detailing your relevant work and travel experience (including areas visited and travel dates) to:

Contact Antonio Vaquero on


Do you have what it takes to be a tour leader?

Tour leading is a 24/7 role and whilst each day will bring a new and often incredible experience, you must also be prepared to deal with the challenges that undoubtedly will arise when trying to lead a group holiday.  Consequently, to apply for this work we require the following:

  • A desire to work with people
  • Proven or potential ability to deal with groups confidently
  • A diplomatic temperament
  • Good organisational skills
  • Fluent in English language
  • Fluent Spanish and/or Portuguese
  • Good recent ground knowledge of at least 5 Latin American countries, based on personal independent travel
  • A professional attitude to the execution of the tasks in hand
  • A sense of fun
  • Visible and lasting passion for Latin America.
  • Able to spend a minimum of 6 months abroad at a time 

Download a detailed Tour Leader role description

Download the Tour Leader Application Form

If you are interested in working for Journey Latin America as a tour leader, and meet the criteria above, please fill in the application form and send to Please note only successful candidates will be contacted and invited for interview.

Articles you may like

Browse our inspiration area of the site. It's packed with insider travel tips, Top5s, competitions, events, recipes and holiday ideas for Central and South America sure to whet your travel appetite.

More inspiration

Tailor-made holiday

Speak to an expert Travel Consultant or send us your enquiry today.

Our specialists have been expertly crafting award-winning tailor-made holidays to Latin America for over 37 years.
We would be delighted to create a truly personalised trip which perfectly matches your wishes and requirements.

97% of our clients rated their experience with us as Excellent or Good.

Page Full Path: /sitecore/content/JLA/Home/information/work-for-us

Page ID: {94614204-8671-4F0C-80F2-22D45B59B3C3}

Page Name: work-for-us

Page Display Name: Work for us

Page Template Name: T026-Content

Page Template ID: {8E489C8B-B09B-43AB-B8CA-40AD727FA73F}

Parent ID: {002610A6-AF8D-4462-ADFF-914806721343}

Parent Name: information

Parent Display Name: Information

Parent Template Name: T022-Portal

Parent Template ID: {7E14C5CD-F03C-4573-BCD1-8C1B4A22C1C5}