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Speak to an expert 0203 432 9175 or enquire online

Work for us

We welcome applicants to join our team from a wide range of backgrounds.  Many of our staff are graduates with good Spanish or Portuguese. Travel trade experience is welcome though not essential.  If you have the following skills please apply, we keep applications on file as future opportunities arise.

Customer Service Consultant

We are currently looking to recruit a highly-motivated customer services consultant to join a department which deals with the processing of all customer feedback, including the analysis of data from client questionnaires together with the handling of any disputes with clients and/or suppliers. The department takes a central role in ensuring a consistently high level of customer service across all departments, reflecting the qualities and values of Journey Latin America, and providing strategic feedback for the development of the company and its products.

Duties and Responsibilities
The primary role will be to provide support to the department manager in dealing with all customer feedback. It is anticipated that approximately 50% of the role will comprise of administrative tasks including:
• Organising customer comments and reviews for the website
• Managing the distribution of all customer questionnaires
• Organising and distributing relevant customer information internally, to support the sales, marketing and product functions
• Processing statistical information
• Assisting with the production of management reporting and information

Additionally, you will also manage your own portfolio of customer feedback, acknowledging, investigating and responding to customers as appropriate. This will entail:
• Ensuring all feedback and complaints are handled in a timely, efficient and courteous manner
• Investigating and assessing the issues raised and any associated claims
• Liaising with Latin American suppliers and staff
• Keeping accurate records of discussions and correspondence with customers and suppliers
• To contribute pro-actively to the ongoing development of systems and procedures for collating, responding to and disseminating customer feedback.
• Maintaining a detailed knowledge of the company’s products and services
• Highlighting recurring problems to the department manager with suggestions to minimise the frequency of repeated incidents.

Essential skills
• Experience of travel within Latin America is essential
• Previous customer services experience useful but not essential
• Excellent communication skills both written and verbal
• High accuracy and strong attention to detail
• A good working knowledge of Microsoft Excel
• Ability to work well under own initiative and to tight timescales
• Ability to effectively manage customer correspondence and feedback in a positive, professional and enthusiastic manner
• Ability to manage potentially difficult clients with tact and diplomacy
• A genuine desire to meet and exceed customer expectations and maintain integrity in all situations
• Commitment to Journey Latin America’s goal of providing the best customer service possible

To apply, please email your CV and covering letter stating your current salary for the attention of: Antonio Vaquero, hr@journeylatinamerica.co.uk Closing date: 31st August 2015


Do you have what it takes to be a tour leader?

Tour leading is a 24/7 role and whilst each day will bring a new and often incredible experience, you must also be prepared to deal with the challenges that undoubtedly will arise when trying to lead a group holiday.  Consequently, to apply for this work we require the following:

  • A desire to work with people
  • Proven or potential ability to deal with groups confidently
  • A diplomatic temperament
  • Good organisational skills
  • Fluent Spanish and/or Portuguese
  • Good recent ground knowledge of at least 5 Latin American countries, based on personal independent travel
  • A professional attitude to the execution of the tasks in hand
  • A sense of fun
  • Able to spend a minimum of 6 months abroad at a time 

Download a detailed Tour Leader role description

Download the Tour Leader Application Form

If you are interested in working for Journey Latin America as a tour leader, and meet the criteria above, please fill in the application form and send to tourleading@journeylatinamerica.co.uk. Please note only successful candidates will be contacted and invited for interview.


London Sales Departments

Our sales departments include Flights, Bespoke Holidays and Group Tours and all of our Sales Consultants are required to have the following skills:

Good knowledge & extensive travel experience of Latin America (with a minimum of 3 countries visited)

An aptitude for sales & excellent interpersonal skills, both on the phone and face-to-face

Excellent organisational and computer skills

Fluent English. Spanish and/or Portuguese preferred

Ability to work as part of an enthusiastic team and on your own initiative

If you are enthusiastic and keen to work with the UK's number 1 specialist in travel to Latin America, please send a CV and a covering letter detailing your travel experience in Latin America (including areas visited and travel dates) to the address below:

Antonio Vaquero

Journey Latin America

401 King Street,

London,

W6 9NJ

hr@journeylatinamerica.co.uk

Start planning your journey with one of our experts,
call 0203 432 9175 or enquire online

Journey with the UK'S NO1 Specialist in travel to Latin America

We Love Latin America

  • A passion for the region runs through all we do
  • All our Consultants have lived or travelled extensively in Latin America
  • Up-to-the-minute knowledge underpinned by 35 years' experience

Full Financial Protection

  • Fully bonded and licensed
  • ATOL-protected
  • On your side when it matters
  • Book with confidence, knowing every penny is secure 


The Real Latin America

  • Our insider knowledge helps you go beyond the guidebooks
  • We hand-pick hotels with character and the most rewarding excursions
  • Let us show you the Latin America we know and love

Wanderlust Reader's Travel Awards – Top Ten Tour Operator 2009, 2010, 2012, 2013, 2015
Latin American Travel Association – Award for Customer Service 2012
Sunday Times Travel Magazine – Specialist Tour Operator 2012
Sunday Times Travel Magazine – Best Value Tour Operator 2011

Wanderlust 

Sunday Times Travel Magazine - Editor's Award 2013
British Travel Awards – Best Small Tour Operator Central & South America 2011, 2012
Condé Nast Traveller – Top Ten Specialist Tour Operator: 2010, 2011, 2012
Guardian and Observer Travel Awards – Top Ten Small Tour Operator: 2009, 2010, 2012