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What our clients say

We’re proud of our awards and press coverage, but what means even more to us is the praise we receive from our clients. Below you'll find a selection of reviews from clients who have recently travelled with us. To view more go to our Customer Reviews.

Overall Satisfaction Rating

  • Have travelled with Journey Latin America twice now, and both times the holidays have been excellent, most enjoyable and problem free. The itineraries were well planned and varied enabling visits to very contrasting places. I appreciated the local knowledge and attention to detail. This time I was travelling on my own for the first time and felt reassured that Journey Latin America were there if support was needed. (Travelled to Cuba)
    JR Cambridge | June 2015 | 50 - 65 | Solo Traveller

  • My wife and I have recently returned from a 4 week independent tour from West to East Coast South America through Chile, Argentina, Uruguay and Brazil. Brilliant trip with all connections, pickups, tours, bookings etc. going like clockwork. Travel consultants knowledge and efficiency excellent. You will be in safe hands with Journey Latin America and will have a memorable holiday in South America. (Travelled to Chile, Argentina, Uruguay and Brazil)
    GP Cowes | May 2015 | 50 - 65 | With Partner

  • JLA provided a truly personal experience, firstly in planning the trip and then in supplying guides of high quality who really enjoyed their work. (Travelled to Mexico)
    HG Sherborne | April 2015 | 65 and over | With Partner
  • This is the third tailor-made holiday we have taken with JLA (Argentina/Uruguay in 2004, Honduras in 2014 and Colombia in 2015) and they have all been memorable. Some travel operators are a lot less flexible in adjusting their standard tours to meet individual requirements. We enjoy the personalised service from JLA in London and like the fact that the local agents they use in their destinations know what is expected and deliver. Foreign travel is expensive these days but we feel we have had good service and value for money.

    JS St. Albans | March 2015 | 50 - 65 | With Friends

  • This was our fourth trip with JLA and we would highly recommend the company to anyone planning a trip to Central or South America. We have complete confidence in your competence and professionalism. There is no substitute for local knowledge. (Travelled to Ecuador and the Galapagos Islands)
    DKR, Penrith | February 2015 | 50 - 65 | Family

  • This is the second time that we have travelled with JLA and we would definitely do it again. The holidays are very well thought out, well balanced and incredibly well run. Accommodation is excellent, good quality without resorting to large chain hotels. Tour guides are friendly, knowledgeable and have excellent English. All in all an excellent experience from start to finish.(Travelled to Mexico)
    MF,London | January 2015 | 50 - 65 | Solo Traveller

  • Journey Latin America provided a couple of novice travellers in South America the security and comfort of being at home and having everything organised with the adventure of discovering new and exciting locations and experiences (Travelled to Chile)
    TEB, Grays | December 2014 | 35 - 50 | With Partner

  • Your knowledge in the region and different array of accommodation and budgets made us book with you originally, everything went perfectly and all we had to do was enjoy the holiday which is all you can ask from a tour operator - we do not like group travel as have travelled independently for many years but we felt your bespoke tours enabled us to plan our holiday and you executed it !  Thank you once again.(Travelled to Brazil)
    SN, Sevenoaks | November 2014 | 35 - 50

  • It is the first time we have travelled with a tour operator, rather than independently. The tailor-made option suited us so well, as we could devise our own itinerary, so we had all the experience of travelling independently but without the hassle. (Travelled to Peru)
    NO, Ruthin | October 2014 | 35 - 50 | With Partner

  • Everything discussed with Paul, your brochure and website was so accurate. A fantastic mix of locations, each one totally individual and having something different to offer. Definitely the right way round to do it with the beach at the end. Lovely people everywhere, felt totally safe and at ease. All guides were first class in both their characters, information and driving skills. (Travelled to Guatemala and Belize)
    JLB,London | September 2014 | 65 and over | With Partner

  • We have travelled to South America twice now with JLA. On both occasions we have found the organisation to be first rate. Everything went like clockwork at all times which is a relief in a strange country where you don't speak the language. At the same time we did not feel we were moving around in a bubble isolated from the country and its people. We felt like independent travellers but helped with the logistics which is exactly how we like it (Travelled to Brazil)
    NB,Taunton | August 2014 | 50 - 65 | With Partner

  • I have just returned from the most fantastic trip with JLA. I can highly recommend the company for its helpful staff and bespoke service. The holiday itself was well planned with the perfect balance of activity and relaxation. I can recommend with absolute confidence. Thank you! (Travelled to Guatemala and Belize)
    KB, Budleigh Salterton | July 2014 | Under 35 | Solo Traveller

  • The entire experience, from my first phone conversation with Sophie to the moment I boarded the plane for the homeward journey, was one of careful planning, professionally delivered.  I am no spring chicken and I am pretty well travelled so I'm not that easy to impress.  However, this trip was everything it promised and more.  Thank you (Travelled to Peru)
    DM, Nottingham | June 2014 | 65 and over | Solo Traveller
  • Thank you so much for organising such a memorable honeymoon. We saw and experienced so much and will be cherishing the memories for many years to come. The whole experience from the initial call to Ben, through to flying home was made seamless through the teams hardwork, and for that we are extremely grateful. (Travelled to Costa Rica)
    RO, London | May 2014 | Under 35 | With Partner

  • We have already told our friends and families that if ever they intend to visit Latin America they should contact Journey Latin America straight away. We were hugely impressed by the amount of work that went in to making our quite complex travel arrangements and we would like to thank Lina Fuller in London and everyone on the other side of the Atlantic who put in so much effort to make this the best holiday and the biggest adventure we have ever had. (Travelled to Ecuador, Peru, Chile, Argentina, Brazil)
    SB, Craven Arms | May 2014 | 50 - 65 | With Friends

  • This was an excellent holiday, quite possibly one of the best we have taken in 27 years of extensive World travel.  The itinerary, pace and leadership of the tour was excellent.  The number of 'wow! ' moments still make us smile.  We took over 7,000 photographs in 4 weeks and it will take several pleasurable weeks to sort them out.  This was our silver wedding year trip and it delivered a memorable experience, thank you. (Travelled to Chile)
    LW, Chesterfield | April 2014 | 50 - 65 | With Partner
  • We do don't normally write reviews that contain only superlatives, but this trip was hard to fault.  The whole itinery went like clockwork, and the expedition was breathtaking (out of the world, well almost!)   For one of us this trip was a dream for a very long time.   That almost always means some disappointment, but this trip was the exception.   Well done Journey Latin America. (Travelled to Argentina and Antarctica)

    HW,New romney | March 2014 | 65 and over | Family
  • We were very impressed with our first experience of travelling with JLA. We have been to several South and Central American countries before and had underestimated the impact that Mexico would have on us. It had such a variety of experiences to offer, the colour, music, the many different and dramatic archaeological sites and political history. The ethnic mix added to the diversity and the people were all a delight to meet. JLA allowed us to experience this in its selection of places, accommodation, excursions and especially the tour guide. (Travelled to Mexico)

    JD, Buxton | February 2014 | 50 - 65 | With Partner
  • “ We feel fortunate to have selected JLA for our trip. It has proved to be one of the very best specialist tour operators we have ever had the pleasure to use and we would recommend them to anyone planning a trip to South America. From the outset, our consultant, Lina Fuller provided help, guidance and advise using her personal knowledge of our destination that turned out to be invaluable in shaping the trip and making the best use of our time and resources. We have just returned from the most excellently organised, scenic journeys of our lives and we have travelled extensively for 38 years.” (Travelled to Argentina)


    GP Tenterden | February 2014
  • “ This was my third trip with JLA and the third time I have had a great holiday. What is really important for me is to have all the travel and tour details sorted out in advance, and this JLA does really well. We are already considering our next trip.” (Travelled to Cuba)


    BE Highgate | January 2014
  • “ Superb and greatly varied holiday which was complex to organise and worked seamlessly thanks to Mary's advice and organisational skills. Will certainly strongly recommend JLA and use JLA again ourselves in the future if returning to South America / Central America..” (Travelled to Chile)


    CK Edinburgh | December 2013
  • “ Brazil is a huge diverse country with many cultural and historical influences. We wanted on our relatively short holiday to travel around and experience a little of its diversity. Journey Latin America using their knowledge and local representatives put together an itinerary which gave us an excellent introduction and insight. They use local knowledgeable guides who smooth your path and give you a holiday to remember.” Travelled to Brazil

    MC Teddington | November 2013

  • “ We approached JLA with an outline itinerary having looked at some options beforehand, and they very quickly produced a solid itinerary with a few new choices for us. We were able to confirm our booking soon afterwards and found all of their recommendations lived up to expectations during the trip. Ground arrangements in Argentina were pretty much flawless, so we soon gained confidence that each arrival in a new location would run like clockwork. We would happily use JLA for our next South American trip. Thank you.” Travelled to Argentina

    DG Inverness | October 2013

  • “ Would definitely recommend visiting South America with Journey Latin America. Their knowledge and experience mean that all you have to do is turn up at the airport and begin to enjoy the holiday of a lifetime. Whether you join a group tour or have a tailor-made trip, every detail has been thought through and the whole trip is extremely well organised. Thank you.” Travelled to Peru, Ecuador and Galapagos Islands

    SC Chorley | September 2013
  • “ JLA's experience and knowledge mean they are able to put together a tour which meets your exact requirements, which is then delivered making it a trip of a lifetime.” Travelled to Ecuador and Galapagos Islands

    ML Cardiff | August 2013

  • “ Travelling with Journey Latin America always makes us feel like we are getting the real thing, not a theme park substitute!” Travelled to Cuba

    SM Teddington | July 2013
  • “ We had never used a travel agent to plan a holiday before but the bespoke service we received from Journey Latin America really made our honeymoon everything we had hoped for. Their specialist knowledge helped us tailor-make the perfect holiday for our tastes. We would definitely use them again.” Travelled to Brazil

    TH Arsenal | June 2013

  • “Would certainly recommend JLA they helped us reach the parts of our trip that we would have found hard to access and were very flexible allowing us to make our own arrangements for parts of the trip and it worked well” Travelled to Bolivia and Peru

    BR Hornsey | June 2013

  • “ We chose a very complicated itinerary which JLA put together for us with balance and awareness of our requirements. We couldn't fault transfers and helpfulness of guides. Hotels were generally better standard than we were expecting. Would definitely recommend JLA to others!” Travelled to Peru

    MH Macclesfield | May 2013
  • “ It was great to have every aspect of our trip organised by JLA. Transfers to and from airports and hotels were really useful and took all the stress out of getting around. All of the local guides spoke very good English and were very welcoming and knowledgeable. We would happily use JLA again to organise our next South America holiday.” Travelled to Brazil and Peru

    NV Bethnal Green | April 2013

  • “The Galapagos cruise was memorable in all respects and a real highlight of the trip. The Travel Consultant, Rosie, was superb and got everything right from suggestions on locations and attractions to the timing of the flights. She has a fantastic knowledge of the area and her ideas and organisation made the trip very special for us.” Travelled to Brazil, Argentina, Chile, Ecuador and Galapagos Islands

    LJ Nottingham | March 2013
  • “This was our first trip to South America so the advice sought from JLA was important to us. Their service was professional but personal, and everything worked perfectly on what was quite a busy itinerary. Value for money was good, so we had a memorable and exciting experience for a reasonable cost. The versatile and wide ranging itineraries offered by JLA, along with the flexibility to tailor these to individual requirements using their specialist knowledge, make them the travel company I would recommend first to arrange travel to South America.” Travelled to Brazil
    PN Guildford | February 2013
  • “I always look at JLA first. Everything seems to be slightly better, food, hotels, guides, overall organisation, and knowledge of where you are or are going to. Would sooner travel with JLA than other companies if the itinerary is similar.” Travelled to Ecuador and Galapagos Islands

    VB Muswell Hill | January 2013

  • “This was our first time to visit South America and finding the right tour operator was important for us. We wanted a smaller operator who could provide a more personalised service - after researching online we came across Journey Latin America who had won several travel awards and earned favourable comments in newspaper travel sections. The lady I initially spoke to on the phone became our dedicated travel consultant who was understood immediately the type of holiday we were looking to achieve and was very responsive to our questions. During the holiday itself we were pleasantly surprised at how smoothly everything went - whenever we travelled to a new location we were always immediately greeted by English speaking guides holding signs bearing our names. All the local agents used were very professional, punctual, knowledgeable and friendly. The time we spent in the Amazon jungle was amazing - it was such a unique experience that became the highlight of our trip. Journey Latin America delivered the best holiday we've ever been on and we would gladly recommend them to other people with an interest in South America.” Travelled to Peru

    JW Rotherhithe | December 2012

  • “This holiday could not have been so wonderful without the extraordinary planning & organising by Journey Latin America. We would never had covered so much ground, seen so much and enjoyed it so much without you. Everyone turned up on time, and operated at the highest standards with impeccable service and friendliness. The hotels were excellent. The food superb. BIG THANK YOU.” Travelled to Peru

    FP Chelsea | November 2012
  • “My previous experience with travel companies is that they are very helpful until they have your money, and pay little attention to you thereafter. Journey Latin America were completely different. The pre-travel briefing was helpful, but what impressed us the most was that the logistics were organised immaculately. Every time we arrived at an airport/hotel/bus station, we knew there would be someone waiting for us with all the information we needed. That allowed us to get on and enjoy our holiday and make the most of our time. I would recommend Journey Latin America in a second.” Travelled to Argentina, Chile and Brazil

    SV Stepney | October 2012

  • “The whole holiday was memorable and the flow and way it had been planned was excellent - we had a build up that allowed us to visit other parts of peru, acclimatise and take in the history, culture and natural scenery before capping it off with the Inca trail and Machu Picchu!” Travelled to Peru

    AB Reading | September 2012

  • “Thank you for helping us fulfil a lifelong dream. For future clients - Live the dream!” Travelled to Peru

    WMC, Deeside | August 2012

  • “We would not hesitate in recommending JLA to anyone planning a visit to Central or South America. For a first time visitor to the area, or for anyone with limited language skills, JLA provides a safe and reassuring way of experiencing the area” Travelled to Colombia

    GG Banff | July 2012
  • “JLA experts helped turn our plans into reality. They delivered a slick journey through some amazing parts of South America” Travelled to Chile and Bolivia

    PY Falkland Islands | July 2012

  • “If we ever decided to return to South America we would definitely consider JLA. This was our holiday of a lifetime fulfilling a long held desire to visit the Galapagos Islands, and it lived up to all our expectations” Travelled to Peru, Ecuador and the Galapagos Islands

    SH Aylesbury | June 2012

  • “Ecuador was a fantastic adventure: welcoming friendly people, beautiful landscapes and amazing wildlife. To fit in two cities, the Andes, the Amazon, the cloud forest and the Galapagos islands into a 16 day trip on a seamless itinerary was a fantastic solution provided by Sophie at JLA and we enjoyed every aspect” Travelled to Ecuador

    GE Glasgow | May 2012

  • “We wanted our honeymoon to be something special to remember and Journey Latin America helped us achieve this right from the start when we were planning our trip to Brazil, right through to the perfect holiday. It could not have been better” Travelled to Brazil

    DG Sheffield | May 2012

  • “JLA is an Amazing Journey! If you are looking for a memorable experience that is set apart from the norm you won't be disappointed. JLA can show you the way” Travelled to Brazil and Ecuador

    AH Bulkington | April 2012

  • “Journey Latin America did exactly what I asked them to do, at short notice. As a result we had an exceptional Easter holiday including Semana Santa in Antigua, when I half expected to be told that I had left it too late” Travelled to Guatemala

    SR Buckingham | April 2012

  • “Truly Tailormade! An awesome, exciting yet stress-free holiday! If you want to do Latin America in style - go with JLA!” Travelled to Chile and Argentina

    SD Morden | April 2012

  • “We found Journey Latin America extremely friendly, helpful, patient and knowledgeable. We were very impressed with their pre-emptive approach to problems and issues, which were beyond their control, that arose before and during our 6 week trip. They worked as a team to resolve issues quickly and make excellent alternative arrangements. We had confidence in JLA from our first contact which proved well founded throughout the trip. We would have no hesitation in recommending them” Travelled to Brazil,Chile and Argentina

    RD Faversham | March 2012

    “Overall, we feel that the experience, expertise and efficiency of Journey Latin America were paramount in the unqualified success of our trip. We have no hesitation in recommending your services to our family and friends. The travel and transport arrangements made on our behalf were faultless” Travelled to Chile

    CN, Chester-le-Street | February 2012
  • “A wonderful holiday but more than that, a wonderful experience, made so much easier by the competence and efficiency of Journey Latin America. Thank you, we look forward to travelling with you in the future” Travelled to Brazil

    REW, Gaerwen | February 2012

  • “The itinerary put together was outstanding - it was very diverse so we really saw and did a lot and found our holiday to be thoroughly fulfilling. Knowledge of travel, geography, accommodation, sites and everything was very in depth and all transfers and extensive travel arrangements were managed seamlessly. JLA recommendations was also a very useful resource.” Travelled to Argentina,Chile and Brazil

    LH Pinner | January 2012
Start planning your journey with one of our experts,
call 0203 432 9175 or enquire online

Journey with the UK'S NO1 Specialist in travel to Latin America


  • The pioneers in travel to Latin America since 1980
  • The UK's no.1 specialist – nobody knows it better


  • All our staff are in-depth Latin America specialists
  • Get the inside track with expert advice based on first-hand experience


  • Our love of Latin America runs through all we do
  • We take pride in providing a genuinely personal service


  • Unbeatable and secure financial protection
  • Book with confidence, knowing every penny is secure


  • The widest range of travel options to Central and South America
  • The journey you'll love, in a style to suit you


  • Award-winning holidays, endorsed by our clients and the press
  • Exclusively dedicated to 
    Latin America – it's all we do

Wanderlust Reader's Travel Awards – Top Ten Tour Operator 2009, 2010, 2012, 2013, 2015
Latin American Travel Association – Award for Customer Service 2012
Sunday Times Travel Magazine – Specialist Tour Operator 2012
Sunday Times Travel Magazine – Best Value Tour Operator 2011


Sunday Times Travel Magazine - Editor's Award 2013
British Travel Awards – Best Small Tour Operator Central & South America 2011, 2012
Condé Nast Traveller – Top Ten Specialist Tour Operator: 2010, 2011, 2012
Guardian and Observer Travel Awards – Top Ten Small Tour Operator: 2009, 2010, 2012