Pantanal

Animal Welfare – Our Pledge

As an animal-friendly company, we are committed to protecting animals at every stage of our operations. Read our pledge below.

Sharing responsible, animal-friendly customer experiences

We will promote responsible tourism amongst our customers, encouraging them to be wildlife advocates and animal-friendly travellers.

We will provide our customers with responsible wildlife experiences which involve interactions with animals in the wild, at genuine sanctuaries or in wildlife-friendly settings. All animals impacted by our activities should have the freedom and ability to exhibit a wide range of natural behaviours, with visitors able to observe them from a safe and respectful distance. Working and domestic animals will be well looked after, both in terms of their physical and mental health.

We will not use images that promote activities that may be harmful to animals on our website, newsletters or printed materials.

Following a focussed and effective Animal Welfare Policy

We have designed, and will follow, a dedicated Animal Welfare Policy for our business, which we will share with customers, overseas partners and staff.

This incorporates:

Ongoing reviews to identify and act upon animal welfare concerns within our portfolio.
A time-bound plan to help protect animals by influencing changes, where needed, with local partners to improve the welfare of animals on all our holidays.

Encouraging local leadership

We encourage local leadership in tackling animal welfare concerns by engaging in dialogue with suppliers about our policy, which also forms part of our Memorandum of Understanding.  Our partners on the ground are expected to spread awareness locally and take action where relevant, to ensure these principles are followed. An understanding of animal welfare best-practice also forms part of our selection process for new suppliers.

Ensuring open and honest dialogue

We aim to be open and transparent in our approach to animal welfare, to raise awareness of any issues and to encourage best practice.  We encourage our staff, clients and partners overseas to monitor animal welfare standards throughout our operations, and report concerns back to us so we can take appropriate action.

Taking responsibility, with a dedicated point of contact

Our Customer Services team has responsibility as the first point of contact for highlighting and following up on areas of concern (email: cs@journeylatinamerica.co.uk).  Where there are concerns, we will first engage in dialogue with our partners to try to raise standards, which we believe to be the most effective way of ensuring long-term improvements.  If we do not feel sufficient changes have been made over a reasonable period of time, we will remove the product from sale.

Keeping animal welfare central to what we do

At Journey Latin America we are all passionate about being a responsible business – it is our love of the region’s people and natural environments which motivates us to share this fantastic continent with others.  All our staff believe in our Animal Welfare Policy and understand the role they can play in ensuring best practice, and new staff are trained in the policy too.

Our approach to animal welfare is regularly reviewed and updated on an annual basis.

Read Our Animal Welfare Policy.

Papagaio

Your edit for Latin American inspiration

Our exciting range of articles on Latin America explore everything from iconic destinations and lesser-known cultural gems to delicious traditional recipes. You’ll also find exclusive travel tips, first-hand client reviews and the chance to get your personal questions answered by our travel experts.

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Real Latin America Experts

  • Evie Oswald
    Evie Oswald - Travel Expert

    It's hard to believe that Evie has had time to cram so much in to her life so far. Having lived as a child in the Americas and Europe she found herself immediately attracted to Latin America.

  • Carrie Gallagher
    Carrie Gallagher - Travel Expert

    A former JLA tour leader, Carrie brings a wealth of on-the-ground experience to our London-based Tailor-made and Group Tours department.

  • Paul Winrow Giffen
    Paul Winrow-Giffin - Travel Expert

    After graduating in Computer Science, Paul spent seven months travelling from Colombia to Argentina and came home hooked on Latin America.

  • Lina Fuller
    Lina Fuller - Travel Expert

    Lina's passion for the continent where she was born really took off when she moved to Córdoba (Argentina) to study, spending the holidays travelling between Argentina and her native Colombia.

  • Kathryn Rhodes
    Kathryn Rhodes - Travel Expert

    Kathryn backpacked across Argentina, Chile, Bolivia and Peru before joining us. She has a degree in Philosophy and French and is a keen netball player.

  • Chris Rendell Dunn
    Chris Rendell-Dunn - Travel Expert

    Anglo-Peruvian Chris grew up in Lima and spent much of his adult life in between London and Cusco as a tour leader, before settling permanently in our London-based Tailor-made and Group Tours sales team.

Meet the team